We send the products purchased from Laleto.org website via Speedy courier firm and our partners. When sending your order you have the right to select and address and delivery information. To complete an order easier, you can also create an official account in your website, where to save your addresses and to shop more simply and conveniently. 

Deliveries are sent within 2-5 working days depending on the residential area / region that is provided or on the working business. Delivery delay is possible in case of reduced working hours or / and national holidays. 

Usually, deliveries are performed between 09:00 – 17:00 o`clock in working day. 

You have the right to return the good within 14 (fourteen) days after delivery date.

In case of refund or good replacement, the shipping fee for the delivery back to our store is paid by the customer.. The return products should be in the condition they were bought, should not be used, without make up marks, etc.  We keep our right to return and refuse replacement of products, if their presentation look is disturbed.  

The options available are cash on delivery, PayPal, direct transfer, credit card payment. 


In case of refund or good replacement, the delivery back to our store you are responsible for the shipping fee. 


You have the right to return the good within 14 (fourteen) days after delivery date.

In case of refund or good replacement, the delivery back to our store you are responsible for the shipping fee. The return products should be in the condition they were bought, should not be used, without make up marks, etc.  We keep our right to return and refuse replacement of products, if their presentation look is disturbed. 

General terms for distance purchase contracts under the Law of consumer protection between Laleto.org, registered in Plovdiv city, called shortly below Provider at one hand, and the person, who has agreed with the current General Terms, called shortly below Consumer, on the other hand, contributing to the order placement and purchase of the goods offered by Laleto.org e-store.

Article 1. The Provider provides the Consumer a possibility to purchase goods available on the e-store www.laleto.org in correspondence to the present “General Terms”

Article 2. The Provider uploads on www.laleto.org descriptions of the main characteristics and images for each product according to the information provided by the manufacturer.

Sale price, with VAT included, as well as all the price list with post, courier and transportation fees related to the delivery that are not included in the product price.

Information for payment method, delivery and contract execution the Consumer`s right, approaches and conditions for refusing the contract and its clauses corresponding to product return and replacement, excluding the cases upon Law of consumer protection the period within the offer and the price are actual minimum duration of the contract – concerning the permanent and periodic goods and services delivery contracts all other information that the Provider is obliged to provide according to the Bulgarian national law, and in time to the Consumer before the good purchase.


Article 3. To receive the right to make a valid order for goods purchase at www.laleto.org, the Consumer should fill an e-registration form that is located here: www.laleto.org. When filling the digital registration form the Consumer is obliged to provide the required and correct data, as well as to update them within 7 days after any change.

The Consumer guarantees that the provided data during the registration process is fully correct, complete and exact and in case of a change, he or she will update them in time. If the Consumer provides incorrect data or does not update them in time, the Provider has the right to terminate the contract immediately and without an announcement for it in advance, as well as to suspend the Consumer`s account. Before the official announcement the Consumer can correct the input information through the registration form.


Article 4. With the registration act the Consumer makes an online agreement with the present General Terms, which makes him or her subjected to the contract clauses. From the subjection moment the Consumer receives the possibility to make valid orders for purchasing goods offered at www.laleto.org. 


Article 4.1. With the registration act the Consumer agrees to receive the advertising bulletin by the online store www.laleto.org

In case the Consumer does not want to receive the advertising bulletin, he or she should expressly inform the Provider by sending a request to this e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.


Article 5. The Consumer receives an access to the form for purchase orders of the offered goods after filling valid consumer name and password at the indicated for the purpose places and pressing ENTRANCE button. The order execution and placement is done after these chronologically performed actions: determination and confirmation of the product type and size by pressing the digital button BUY placed in front of each good and followed by the quantity good selection and the preferred payment method, as well as final order confirmation with pressing the digital button Check out placed right under the digital buttons for order quantity and payment method. Once the order is done the digital store www.laleto.org informs the Consumer for the placed order via the consumer`s e-mail. In case of incorrect, wrong or incomplete address and / or telephone number during the order placement, the order, itself, is considered as invalid and the Provider is not obliged to execute it. The order takes effect between the two sides from the moment of the valid order.


Article 6. All prices are announced in euro, with VAT included. The price list includes prices for a certain quantity and do not include delivery fees.


Article 7. The prices from Article 6 and the delivery fees are paid by the preferred method and the Consumer is obliged to pay the sale price of the purchased product and the courier fee, which is never included in the sale price, itself.


Article 8. The ordered for purchase product is delivered in an appropriate pack and transportation method according to its type and to the address provided by the Consumer within a suitable period of time.


Article 9. The product is transported to the delivery address and either personally to the Consumer, or to other, pointed by the Consumer`s person for acceptance and order confirmation. When providing the product to the Consumer or to the third party, the official representative gives the accompanied documents for signature. The documents represent official evidence for order delivery confirmation. In case the Consumer cannot be found at the written address within the delivery time or the conditions for product acceptance are not provided, the Provider is no longer obliged to give the product. The Consumer can confirm his or her desire to receive the product after the official delivery time and after being not found within this time and at the pointed address. However, in this case the Consumer is responsible for all the following delivery fees. If this happens, the new delivery time starts at the confirmation for product acceptance after the first delivery period of time.


Article 10. The Provider is obliged: to transfer the Consumer the actual power of the purchases product during the acceptance and the payment (including the transportation fees); to deliver the selected product within the official transportation time; to take care of his obligations and to execute them properly.


Article 11. The Provider has the right:


– to upload links to other internet websites and resources for selling goods and providing services by third parties, including digital links going to other web pages in the Consumer`s profile;

– to send the Consumer newsletters which the Consumer, himself, has made a subscription for.

– To collect and use information about his consumers, when the consumers, themselves, have officially made a registration on the website. The information include: name, second name, surname, address, job position, gender, age, telephone, e-mail and any other information that is provided during the registration process or the order placement, acceptance or usage of the provided services, as well as during participation in special offers, promotions and contests, quiz completion, blanks filling and many others. The Provider uses this information only by taking the Law of personal data protection in mind.

Within 14 (fourteen) days you can replace the purchased product with a different one or the same, but from other size.

In case of replacement or refund, all the packages are sent to our address in Bulgaria city Plovdiv, str. Hristo Chernopeev 15 district at your expense. Please, inform us about your replacement or refund in advance at This email address is being protected from spambots. You need JavaScript enabled to view it. or via 0877 52 52 20 telephone number.

In case of refund, you have the right to receive your money back via bank transfer (products that are sent with no information on This email address is being protected from spambots. You need JavaScript enabled to view it. or via 0877 52 52 20 will not be accepted).
All return products should be in proper, equal to a new packing condition, not used or with make-up signs. We keep the right not to return you the product without accepting the replacement if the commercial appearance of the goods is disturbed.

Promotion terms 3 for 2 (when ordering three products, the customer pays two of them and the third, which has the lowest value, is free.)

Each customer has the right to exchange or return a product within the 14-day period purchased from this promotion.

Return option:

1. If the customer wants to return a product, he must also return the dress he received as a gift, as this will spoil the terms of the promotion. We will refund the amount for this one product.

2. If the customer wants to return the two products he has paid for - he MUST return the free dress because it is free, but only in the conditions of the promotion. We will refund the full amount the customer has paid for the products when we receive the 3 dresses.

Replacement Option:

The customer can exchange any one of the products. If he wants to replace the free dress, but it is more expensive than the products he has paid, he will have to pay the difference in the amount.

Example: If you order 3 dresses: one costs 40 leva, the second costs 56 leva, the third costs 39 leva - the third will be a gift dress. If you wish to replace the gift dress and the new dress chosen by the customer costs BGN 44, you will have to pay the difference of BGN 5 upon receipt of the replacement product.


We only refund the amount paid for the products. We do not refund money for deliveries that customers pay to courier companies.

To fit within the replacement and refund deadline, it is enough to send us a message that you use your cancellation right – before the final cancellation deadline. You can use the attached cancellation BLANK, but it is not on mandatory.

You cannot replace or ask a refund for a product from Underwear and Swimwear categories.