Within 14 (fourteen) days you can replace the purchased product with a different one or the same, but from other size.

In case of replacement or refund, all the packages are sent to our address in Bulgaria city Plovdiv, str. Hristo Chernopeev 15 district at your expense. Please, inform us about your replacement or refund in advance at This email address is being protected from spambots. You need JavaScript enabled to view it. or via 0877 52 50 23 telephone number.

In case of refund, you have the right to receive your money back via bank transfer (products that are sent with no information on This email address is being protected from spambots. You need JavaScript enabled to view it. or via 0877 52 50 23 will not be accepted).
All return products should be in proper, equal to a new packing condition, not used or with make-up signs. We keep the right not to return you the product without accepting the replacement if the commercial appearance of the goods is disturbed.

To fit within the replacement and refund deadline, it is enough to send us a message that you use your cancellation right – before the final cancellation deadline. You can use the attached cancellation BLANK, but it is not on mandatory.

You cannot replace or ask a refund for a product from Underwear and Swimwear categories.